Report: Most Restaurant Customers Don’t Want To Wait More Than 5 Minutes for Their Order
December 17, 2021 1:18PM EST
A survey of restaurant customers has revealed their restaurant expectations.
20% of restaurant customers are annoyed after waiting two minutes to order at the drive-thru window.
70% get annoyed if they have to wait 5 minutes.
47% said they feel like delivery and takeout orders have resulted in longer waits when they’re ordering in person.
38% believe dine-in business is less of a priority than digital orders.
Do any of these statistics sound like you?
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